1. Read the question.
2. Write a paragraph with a well-developed topic sentence.
3. Your paragraph should include at least 3 main idea; that is 3 major supporting sentences which have at least 1 minor supporting idea.
4. Write a well-developed concluding sentence to sum up.
5. Your paragraph should be at least 8 sentences.
Your topic:
"Imagine that you are a receptionist. A woman who isn’t satisfied with her room comes, complains about the hotel and shouts. How do you calm her down and what do you explain about the situation?
24 yorum:
IF I AM A RECEPSİONİST I TRY TO SOLVE PROBLEM THREE ASPECT.FİRST OF ALL I OFFER TO HER CHANGİNG THE ROOM İF SHE WANTS THİS.SECOND I TELL HER THAT SHE SHOULD BE SİLENT AND I WORK TO CALM HER.I ASK HER WHAT CAN IN DO FOR THİS SİTUATİON AND I DO WHATEVER SHE WANT.FİNALLY I TELL HER THE PROBLEM İS SOLVED OR NOT ? İF SHE SAYS 'YES' NO PROBLEM.AS CONSEQUENCE OF THESE ASPECTS WİTH I SOLVED THİS PROBLEM.
If I am recepsionist and a woman is this situation, I may do these.Firstly I listened woman exactly.After I work to find problem' reason.After that I work to calm her and I promise to her for this isn'^t again.Finally I send her to her room and I tell my chef this situation.Eventually so I solve this problem.
I think that I'm a receptionist.A woman who isn't satisfied with her room comes,complains about the hotel and shouts.I would do what is necessary in this situation.I'd try to calm the woman and who would try to solve the problem.Firstly,I'd be calm and courteous towards woman's behavior.I'd ask to woman what is the her problem.Secondly,I'd take appropriate action after learning the woman's problem and I'd give the information to necessary people for solve.Lastly,I'd ask to woman whether there is another request.If there isn't,I will send the woman with smile face...
The first question I ask what happened and try to listen to him. I’ll tell residents not to be shouting. You’re welcome, sir, sit down something like what you drink. I’ll treat my skin. Then continue. Such situations would not happen again to try to soothe him. Not an excuse to have point. I warned about being more careful in. I’m sorry again expect.
I ask to what is hers problem? I explain about the situation. I persuade to solve the problem. Firstly , I say to calm her down and then I give drinking to something. Secondly, I apologized to her. Because she isn’t satiesfied with her room. Thirdy ,I give you are relaxing and a beautiful scenery room. To sum up ,I promise to be in service good behaviour.
For customer’s complaints solve follow these steps. Firstly,call customer’s name and calm her. Prevent disturbing others customers.This beget a bad image. Secondly,understand customer's complaint and learn to source of complaints solutions should be considered. Thirdly, the different solutions should be presented.theirs between do to customers the choice. Finally, if we follow these conditions we will resolve the customers' complaints.
If you have receptionist and customer complaints would come to rest at the hotel,primarily used to listen to him.I would try to calm him down.I would try to help the problem.if you still can not be resolved, it direction to my manager.customer still makes trouble, we need to bring to it solution to the problem is what I would try to learn.and then he'd try to solve his problem solved.
First of all I say that "you are welcome!!" After I ask to What is hers problem ?.I listen to hers problem and try to help him..If I can help him , I will help immediately.In addition to I treat drink something ..Finally I make jokes and try to get her heart ..
*first of all I ask how I may help and what my reason to them/him/her.. when I am talking I close with so calm. I help if I can help about this subject. And what if it's not my under responsibility I transmit this subject to concerned departments. If they/he/she still go ahead to shouting I stay calm and I explain to them/him/her that the situation disturbed the guests. As conclusion on behalf of the not to lose my job nor I do my job what its necessity with "clients always right" theory.
I think that I'm a receptionist.Firstly I listened woman exactly.I would to try what's the woman's problem .I'd try to calm the woman down and who would try to solve the problem. Secondly if I couldn't solve the problem I will call the my chef. My chef will tell everything about her problem's.Then it will be solved.
IF I'm recepstionist,I want her to tell what's the problem.I listen her exactly.
Firstly I ask how I may help.I listen to her problem and try to help her.
I think I could help her to solve problem.
if I could not solve,I will call my manager.
I'm Sure that, my manager can Solve the problem as soon as possible.
To satisfy her, I will Send red wine to her room.
To sum up,the most important thing is pleasure of costumers.
To solve their problems is our missions.We should do our best to help them.
Women don't yell and say residents should be. To take something to sit down and insisted I drink. I screamed like that because women don't scream. I use a lower tone of voice. I say I will settle the issue soon. I act calm and try to convince.
What is the problem and how can I ask help?Should remain calm and say I should not yell.Would you like something to drink in the meantime,I asked.Bring something to drink after you say sit down I say we can solve the problem by talking.Primarily for listening to her try to understand what the problem is.So then I try to find a solution to the problem.Finds a better solution and I would not encounter such a problem.
Being a receptionist is a difficult job.When someone comes to the reception,you must always cheerful.If a woman who isn't satisfied with her room comes,complains about hotel and shouts,first of all you must be patient and calm.Then you calm her down.You apologize politely.You must say that problem won't be again.You make very persuasive talking.All in all receptionists do one's best to satisfy come to the hotel.
To work at the reception is more difficult than other department.we must listen to customer's complains patiently and calmly.we must wait to customer's without interrupting.we explain that,we understand her and we try to calm her down.we must try to find a solution.we apologize her.as a result,customer satisfaction is very important in service industry.
To work in reception is more diffucult than other departmants.When a guest who isn't satisfied with her room comes,we must listen to her carefully.Because,to stop her angry,she must understand that we interest in her.After we listen about room complain we notify to responsible departmant.To work at the reception,we must be smiling and kindly.So we try to solve every problem.To sum up,I interest in guest as paying attention reception's quality.
Thank you to guests for the reported complaints. Listen to a problem with the guest's room. Issues are not understood at appropriate times to ask questions. Guests will help solve the problem of not knowing the information is presented to the guests. We'll try to find a common solution. For example you can change the room is indicated. If you have a problem with the technical services room that will be corrected immediately indicated. During the residents' complaints of guests must be. Should be treated professionally.
If I was a receptionist. I can calm the customer easily. I do support him before After I gained his trust. then try to impress her. Before I tried to convince the customer allows me to understand my client's. How then may be responsible for issues related to our hotel by asking the customer's mind and pick and customers slowly started to be convinced. I think an angry customer to calm a crying child laugh is as easy as.
I ask how to help him.Upon the problems of customer,I ask for the chef.To calm down the customer,I suggest to reploce his room.However all these,I gave the implement that the problem is not a so much canalition and after solving the problem,call his room and ask for any other reguest.
If I am a recepcisionist and be part of such a conditions like that,I give importance to my diolect which is influentive and tolorent towards to customers.After that Itry to find what the problem is,and try to avaid the rise of problem.To calm down the customers I olso make some fun.I try to show friendly mood.And after all these to solve the problems,I regure departmanter to solve it.
Problems can arise with the reception of tourists. We must first see what is the problem. Guests have to say to be calm. Then we must sit in the lobby. Trying to solve the problem and we must learn what it is. In the meantime, we should draw tourists' attention on other things. After the tourists have to apologize to solve problems. Unfair even if the tourists have to be careful with our speech.
I think that I'm a receptionist.I want to learn reasons of problem.After I ask to What is hers problem ?First, what is the problem and try to understand from where.Then I'll do my best to calm down.I almost guarantee that the manner of solving the problem.If there is no harm if the property will be paid by our hotel explain.I tell clients to the principal inhabitants.Although another problem I will come back to
we know that we are graduating for to be a hotel staff or a manager ....ı will be a manager but if ı am a receptionist and a woman has a problem therefore she shouts me first of all ı prevent to her scream and shout.after that ı listen her problem carefully.and ı try to solve her problem.and ı say that "ı will be help to you".because ıf she hear that .ı know she will be relax.to sum up ı passivate to her because ın my opinion ıt is the best way.
first time i calm to her.After listening to her complaints.I forwarded the complaint to my manager.If she has problem about her room,i change her room.If her problem about otels personel i ask what happend then i do something about that.I know she will understand me and she will know i would solve the problem.And I order drink something for relaxing.after the debate i insert to her another room.
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